Refund Policy

At Nugget Quests, we stand by the quality of our hand-packed paydirt. Every bag is prepared with care and includes guaranteed real gold. While all sales are final due to the nature of the product, we’re committed to resolving any issues that arise.

You must contact us within 7 days of receiving your order to be eligible for a refund or replacement.

To be eligible for a refund, items must meet the following conditions:

To request a refund, please contact our customer service team at NuggetQuests@gmail.com with your order number and a brief explanation of the issue. If your return is approved, we’ll send you a Return Authorization and detailed shipping instructions. Once we receive and inspect the returned item, your refund will be processed within 5–7 business days.

We do not issue refunds or returns for:

• Dissatisfaction with the amount or size of gold (each bag contains a guaranteed minimum)
• Used products or opened bags
• Buyer’s remorse

Customers are responsible for return shipping costs unless the item was defective or we made an error. We recommend using a trackable shipping service for returns to ensure your package reaches us safely.